CASE STUDIES / AI IN PRACTICE

How AI creates measurable change.

A research-led collection of real-world AI implementations across customer service, financial services, life sciences, education, manufacturing and software engineering. Each case study examines the original challenge, the system that was built, the publicly disclosed technology and the resulting business impact.

These independent industry examples are presented for learning and analysis. The organisations featured are not JTA Software clients unless explicitly stated otherwise.

What could AI change in your organisation?

The strongest AI implementations begin with a clear operational problem, reliable information and a realistic integration plan. JTA Software helps businesses identify where AI can create practical value and build the systems needed to deliver it.

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How AI creates measurable change.

01KlarnaFinancial technology and e-commerceAI customer-service assistantResolution time reduced from 11 minutes to under 2 minutes+

02Morgan StanleyFinancial servicesSecure knowledge retrieval and meeting intelligenceMore than 98% adoption among adviser teams+

03ModernaLife sciencesCompany-wide AI workflow platform750 custom GPTs created within two months+

04DuolingoEducation technologyGenerative AI inside a consumer learning productAI became part of a premium product experience+

05AudiAutomotive manufacturingAI-based weld quality controlApproximately 1.5 million welds analysed per shift+

06Accenture and GitHub CopilotSoftware engineeringAI-assisted development84% increase in successful builds during the study+

What could AI change in your organisation?